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#IPIC THEATERS REDMOND WA MOD#

Ensure all Ninjas, Express and Guest Service staff are upselling their relevant products on shift.

Accurately execute initiatives and policies with improvement to quality, service, marketing and operations.Speak knowledgably about Special events and provide necessary information to inquiring Guests when Event Sales Manager is unavailable.Solicit and monitor Guest Feedback regarding their experience and act accordingly.Execute Guest Experience plan for Net Promoter Score Success.Manage all shift side work, and guest metrics including red call lights and NPS scores.Ensure Safety and Sanitation while on shift.Manage all necessary Repair and Maintenance issues.May Assist in inventory with Salaried Manager.Monitor/support team member performance and hold staff accountable for their performance, ensuring Guest Experience and meeting or exceeding company standards.Manage the Guest Experience Guest relations and recovery.

#IPIC THEATERS REDMOND WA MOD#

Manage daily operations including cleanliness, R&M, organization, staffing, side work, MOD execution plan.

Work scheduled opening, mid, and closing shifts and be on time for additional required events (manager meetings, staff meetings, training seminars, etc.).

Ensures the safety of our Guests, Team, and property, overseeing the quality and consistency of our food and beverage, and adherence to IPIC Policies and procedures. Accountable for supporting the salaried manager on shift by leading the operations of the location and a team of hourly teammates.